Reviews

It all went very smooth.

The techs were both polite, respectful and friendly. Knowledgeable and informative and answered all our questions. All employees today didn't seem rushed or like they were under a time limit, which is nice when providing a service and clients want to feel like their needs are met and important.

Andy & his coworker were very conscientious, kind, knowledgeable and fun installers. I appreciated their work so much, I gave them each a package of Oreos! They also put up with my 3 crazy little dogs. Very highly recommended.

Adam was very thorough. He made sure my ducted and ductless systems were clean. Now we are ready for the winter temperatures.

Kellen was a great technician! I just moved into a “new to me” old house and was concerned about the cleanliness of the ducts and filters. I was prepared to pay for a duct clean and new filter, but Kellen examined them and told me I did not need those things. I am a long time Priority One customer at my last home and have signed up for a maintenance program at my new place. Thanks Kellen for his professionalism!

Brian was thorough and very educated on what he was doing. He also was very kind and very diplomatic when speaking to us about what he needed to accomplish. Very grateful for Ryan and the help he gave us today.

Adam was personable, knowledgeable and efficient! Exceptional service!

On an older system already installed, Paul calls ahead, shows up on time, looks professional, does his tune up thing, explains any issues with pictures, gives it an overall life expectancy, provides an additional deep clean on the core thing I requested, and cleans up completely. No swearing, or loud music, no mansplaining, no sales pitch for more stuff. He gives me care tips and how to use different features. How to prevent damage like rust, and he explains everything right down to the signatures. Thank you Paul!

Personable, helpful, and clearly communicating the best methods forward for my house needs. Great experience.

Easy to work with and explained what he would do prior to talking with us after

Polite, professional, competent

Casey reviewed my old system and highly recommended a new one. Im going with the new one!

Anthony was very thorough

They were very helpful and respectful. Answered all my questions and gave me great recommendations and advice.

The technician was highly professional and courteous. He completed the task efficiently and provided a thorough explanation of the process throughout the service. Additionally, he offered clear instructions on the operation of the ductless unit.

Paul was awesome, thank you so much we will definitely stay with you guys

Priority One continually has provided an outstanding service for us with their annual check up on our HVAC system for many years now. Kyler, our service tech each year does an outstanding job keeping us very well informed on how our system is operating and any maintenance we may need. He is very helpful and explains everything very well so that we understand how things in our system look. He does a very thorough job inspecting everything and explaining his report to us. He is very personable and helpful. We highly recommend Priority One for anyone needing their HVAC system serviced. Also their annual membership maintenance plan is outstanding!

Chris came on 9/1/26 for an annual review of the condition of our HVAC. He was incredibly thorough and spent several hours assessing the system. Our unit is 23 years old and is "past life expectancy." When he was finished, he gave us the report clearly showing areas that are still good, and those that need work and why. He gave us all price options for repairs. Chris also installed a new air filter that was sorely needed. We knew we were in good hands! We have an on-going maintenance contract with them, so we only had to pay for the filter. I highly recommend this company!

Absolutely the best customer service from Casey !! Explained the issue with system and saved me some money with maintenance program. Very happy with outcome!!

The serviceman arrived early, introduced himself and got right to work. He was polite and efficient in his dealings with me. I have been with Priority One for over 10 years and have always been pleased with their service.

Very nice and profesional, clean and answer all my question's! Very pleasent to have them yearly for maintenance!

Mike was very polite and did a great job explaining everything.

Brian was prompt, professional, and good communication

We are always pleased with our service and our tech was very friendly and courteous.

Kyler is professional, kind, patient, and thorough. I received great service for this immediate check and a good conversation about things I might plan for in near future which is what I needed. Appreciate such good customer service. .