We recently requested service on our HVAC because the unit was under performing but there was no obvious reason. The technician from Priority One, Mike Jones, that responded to our request did an excellent job. He went through possible causes for the problem, eliminating them systematically until he isolated the problem. The problem turned out to be a blockage of airflow in the cooling coils. This is a problem that should have been discovered when our system received its annual maintenance just 3 months earlier. Mike was being pressured by his supervisor about spending too much time on one call, but he stayed focused on the task until he solved the issue correctly. Priority One is lucky to have Mike as a technician, it is people like him who stay focused on the job until it is fixed correctly that a company’s reputation is built on.
