The test of a good company is how they respond to an issue, and Priority One passed the test with a perfect score. We had a great experience with the sales and installation of a complete hvac replacement. However, it wasn’t hot yet, so we hadn’t really used the AC. Once the weather turned hot, we used the AC and realized our new unit was making a high pitched noise that made it difficult to be outside. We first did a bit of online sleuthing and discovered this can occasionally happen, so we called Priority One and they jumped right to it. Today, they replaced the part that was causing the noise and all’s working great, so I feel it’s time to write this review. I was very pleased with Priority One through every step and would feel very comfortable recommending them to my closest friends and family.